Supporting

You will not be left on your own after the handover

There are other market players who are also involved in logistics automation.
But you could probably only work with them until the handover. After that, they can’t help you with maintenance or installation, because they don’t deal with such services.

We are not that kind of company. You can count on us in these as well.

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Uniquely in the Hungarian market, we know that there is life after the purchase. That's why we also offer optional support packages. This is how we ensure trouble-free operation:

Service customer support always available (0-24)

Just in the run-up to Black Friday, one of the tools we are developing has malfunctioned? No problem. Our customer support team is available 24 hours a day, 365 days a year to respond quickly to your notifications.

Remote technical support

Can't the repair wait until tomorrow? We can solve it! Our engineers and experts will fix the problem via a secure VPN connection. Occur anytime and anywhere in the system.

We maintain and update the system

Regularly, including bug fixes, modifications, other changes, or improvements. This reduces the chance of a bug slipping in at the worst possible time.

We go out to the site and repair what is needed:

A physical injury cannot be repaired from a distance. In such cases, our skilled, certified field engineers will go on site and repair the robots or the package measuring stations. Of course, in compliance with local regulations and safety requirements.

Preventive maintenance on site

Better safe than sorry. That's why we provide preventive maintenance on planned but flexible schedules. In addition to inspections, we also replace the necessary parts. So, your hardware will work more reliably in the long term and last longer.

On-site training

We support our customers and service partners in many ways. But it can come handy to have in-house knowledge about the products. In these on-site training sessions, we teach the staff how to deal with basic equipment or system faults on their own.

Custom development in 5 steps, in 30 days

We do not sell a ready-made product, but a tested basic solution, fully tailored to the needs of factories and warehouses.

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1.

We go to the site and assess your needs.

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2.

We put this together into a concept that shows what the machine will be able to do when it's ready. We will give you a quote for this.

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3.

If accepted, the contract will be followed by detailed design and development of the machine.

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4.

We install the system and deliver the machine together with the corresponding documentation (CE certificate of conformity, user manual.)

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5.

This is followed by a 5-10 day test period which, if it goes smoothly, will end with the official handover.

What we guarantee with every development:

  • On-site integration
  • Technical documentation
  • User manual
  • CE conformity certificate
  • Risk analysis

We want to offer a quality never seen before.

Our goal is that within 3 years, all domestic and major international logistics companies will turn to us for logistics solutions. We believe that this is only possible if we turn an open ear to our customers.

That's why we will do our best to improve our service based on your feedback.

Let's talk without stakes!

Enter your contact details in the form below,  and our experts will contact you within 24 hours. During our free telephone consultation, we will assess your company’s needs and find the solution that will give you the best return on your investment. No obligations.